How can I place an order?
See our how to order a cake tab for this.
Can I order online?
We do not finalize any orders through e-mail or any social networking sites. You may send photos/details to us for pricing at firstname.lastname@example.org, but you must then call to finish the order. All orders require a deposit to ensure your order is placed.
Is a deposit required when placing an order?
We require at least half of the total as the deposit.
What forms of payment do you accept?
We accept MasterCard, Visa, Discover, American Express & Cash. Sorry we do not accept personal checks.
How far in advance should I order a custom cake?
The earlier the better, we suggest 2-3 weeks.
Can I make changes to my cake after I order?
You can make changes up to a week before your pick up date. Changes can be made by calling us at 914-734-2253. Please do not e-mail us any short notice changes, call us to ensure someone gets your message.
We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up) of your concern and return your dessert to us.We retain the right to judge our product quality for ourselves & determine the amount that can be refunded. All refunds will be provided as in-store credit.
Order Cancellation Policy
Dream Cakes Bakery understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone (914-734-2253) or email (email@example.com), 1 week before your event, you will recive 50% of your order back with store credit. All changes must be handled directly with a representative of Dream Cakes Bakery and confirmed. Dream Cakes Bakery reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 75% of the entire order will be charged for cancellations 72 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to Dream Cakes Bakery discretion, to change or otherwise offer any other options to the customer.
In the event of Missed or Forgotten Pickups
We make every attempt to contact you before we close. Your order will be available for pickup until the following business day, deposits will not be refunded.
Wedding Cake Cancellation Policy
Wedding deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only). Any Wedding cake orders cancelled 30 days prior to your wedding date will receive only a 50% refund on any payments made. Any Wedding cake orders cancelled less than 30 days prior to your wedding date will receive NO refunds on any payments made after the deposit.
Do you make cakes for people with allergies?
We make egg free, nut free, dairy free, & gluten free cakes. These orders need to be placed at least 4-5 days in advance. We do not make vegan cakes. We can only accommodate one allergy per cake with the only exception being nut free.
Do you offer tastings?
We offer tastings for customers ordering wedding cakes only. You must call and set up an appointment for a tasting. You will be able to try our vanilla or chocolate cake with any 3 fillings. Typically appointments last anywhere from 20-30 minutes.
What should I bring to my appointment?
You may bring any pictures of cakes or designs that have caught your eye. We have a full line of cakes to chose from if you are unsure what you would like. You should have the date, number of guests you wish to serve, time for delivery, and location of venue. Please keep in mind a deposit is required during the appointment in order to secure your date and delivery time.
How many people can I bring to my appointment?
We have room for 2 chairs in our consultation area. You can also request to have it outside (seasonal).
How is a tier cake priced?
All tier cakes are priced based on type of cake, filling, icing, decorations, structure, and toppers. Tier cakes start at $3 per serving and can go all the way up to $15 per serving.
Can I get a different cake for each tier of my cake?
You may get different cakes for each tier however it will bring the final cost up and keep in mind each tier feeds a certain amount of people and may not be equal in the end.
Do you make Styrofoam tiers to make tier cakes larger?
We do not do this.
If I bring you a photo of a cake can you make it?
We can not recreate cakes exactly as any photo. All cakes are works of art and each decorator is an artist, we all have our own different styles, tools, and methods of creating custom cakes. We will use any provided photos as inspiration.
What size cake do I need?
Please see the Cake Serving Guide
Can I order a cake in the shape of a character/figurine for a few people?
All of your shaped cakes must have a starting serving of 25 people. There is a lot of time put into creating a custom shaped cake although you may think less cake less to decorate, it actually takes the same amount of time or even MORE time when making something small.
Are all of your cakes filled?
Yes all of our cakes are filled. You have a choice of one or two filling in each cake you order. We do not do cakes unfilled. We do have an option to do two thick layers of cake rather than our regular 3 but you will then be limited to one filling.
Do you put edible photos on cakes?
Yes we can put photos on cakes, cupcakes & sugar cookies.
Do you do fondant covered cakes?
Yes we can cover cakes in fondant & do fondant decorations.
What color fondant can I cover the cake with?
You can do any color. If you have a specific color we suggest you bring in a swatch for us to work with. There will be an additional fee.
If I order a allergen cake can I cover it with fondant?
You can put fondant on top of gluten free, dairy-free, egg free & nut-free cakes.
How far in advance should I order a cake with fondant decorations?
Any orders with 3D fondant decoration must be placed at least 2 week in advance during warm temperatures please allow at least 2-3 weeks.
Why do you need so much notice for fondant items?
Fondant figurines can not be done in one day. Over a course of a week or even more the figure has to dry so more can be added to it. We can not put an unsteady fondant figurine on a cake. All completed figurines need to dry for at least 2 days when completely finished.
Do you deliver?
Yes we do deliver. Delivery prices are based on mileage/tolls. We suggest delivery for all tier cakes.
When do I need to pay my balance?
If we are delivering your order must be paid in full 2 days before your delivery. If you are picking up your order you can pay when you arrive.
Should I keep my cake refrigerated?
Yes, all cakes should be refrigerated.
How long can my cake stay out for?
Our cakes are meant to be displayed therefore they can stay at room temperature 60-70 degrees for up to 3 hours otherwise they MUST be refrigerated.
How do I pick up my cake order?
Please have on hand either your pink slip or the full name the order was placed under. Your car must be kept as cool as possible during warmer weather AC must be on high and in winter the heat should be shut off. We suggest having a flat area to place your cake where there will be no wind or hot air blowing on it & a rubber mat under it to prevent sliding.
Where can I view photos of cakes you have done?
Do you do wedding/party favors?
Yes! We have plenty of options/ideas for your event. Mainly, our customers like to do sugar cookies or cake bites. We can match them to any theme or colors you have along with your party.